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FAQs 2007-11-23

Do you carry catalogs?

    Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us at +62-22-70296164 and a customer service representative will be happy to assist you.

Do you offer volume discounts?

    Volume discounts are available for individual buyers. The discount varies on a product-by-product basis and you do not need to be a registered Reseller to qualify. Minimum order amount is applicable. Please call us at +62-22-70296164 or email us at support@medikatalis.com for more info.

Do you ship internationally?

    Yes, we do ship globally. Certain conditions apply. Payments must be made in-full via bank wire transfer before the product is shipped.

    Please be advised that it is rarely economical to purchase low price items for shipment overseas. The shipping cost on international orders may run 3 to 5 times the domestic shipping rate for the same items. Certain products may also be subject to import regulations and duties. Please check with the country’s Customs Office for local regulations. All fees are the responsibility of the client.

What is your Return Policy?

    All purchases are subject to the Return Policy. We offer 30 days money back warranty. See our warranties for more info.

What carriers does your company use for shipping?

    We use all of the major carriers, including UPS, FedEx, USPS, Airborne Express/DHL, You may use your carrier at your preferences.

What are your shipping rates?

    The shipping rates are subject to the type of delivery services selected as well as the size and weight of the items purchased. Many of the products that we carry have a pre-assigned shipping rate. However, on some of the bulkier items as well as used medical equipment, we contact our carriers for shipping cost information. When we have to obtain a shipping quote to complete your order, we will always contact you to obtain your approval on the shipping chargesl before charging your account.

Do you share buyer’s information?

    It is the company policy not to share or sell customer information with any Third Party. medikatalis.com, LLC reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.

Can payments be made with a Purchase Order (P.O.)?

    Yes, we are happy to accept Purchase Order payments.  You must first fax a purchase order on a company letter, including a contact person in the account's payable department, to +62 22 5897252.  A credit application and a list credit references may be required prior to order processing.  Please be advised that credit check may take up to ten (10) business days.  Approved accounts will have up to 30 days to make payments on outstanding purchase orders.

What is the cut-off time for order processing?

    Orders for products that are available in stock and which are placed prior to 3 pm Central time during the regular work week are typically processed within 2-4 hours.  Orders placed after 3 pm Central time, on weekends or holidays are processed the following work day. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.

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